Effective Date: 17 September 2024
At Tools.mentork.in, we are committed to ensuring customer satisfaction with our digital product offerings. Please read this policy carefully to understand how we handle the delivery of digital products and refunds.
1. Shipping Policy (Delivery of Digital Products)
Since all our products are digital, no physical shipping is involved. Upon successful payment, you will receive immediate access to download your purchased digital product website.
- Delivery Method: The digital product (DFY readymade website) will be delivered via email or through a download link provided after the purchase.
- Delivery Time: Access to the digital product will be granted immediately upon payment confirmation. In the event of any delays, please contact us at support@mentork.in or +91-9122673404.
2. Refund Policy
Due to the digital nature of our products, all sales are final. We do not offer refunds or exchanges once the product has been delivered. Please ensure you review the product details carefully before making a purchase.
However, we are committed to your satisfaction. In case of issues with the digital product, we will address the following circumstances:
- Defective Product: If the product you receive is defective or incomplete, you may contact us within 7 days of purchase. We will work with you to correct the issue or offer an alternative solution.
- Non-Delivery of Product: If you do not receive access to the product after successful payment, contact us immediately at support@mentork.in or +91-9122673404. We will ensure that the digital product is provided promptly.
- Download Issues: If you experience problems while downloading or accessing the product, please reach out to us for support.
3. Exceptions to Refunds
Refunds will not be issued under the following circumstances:
- Change of Mind: Once the product has been delivered, refunds will not be issued if you simply change your mind.
- Incompatibility: It is the customer’s responsibility to ensure the compatibility of the product with their system before making a purchase.
4. Contact Information
For any questions regarding shipping (digital delivery) or refund requests, you can reach us at:
- Email: support@mentork.in
- Phone: +91-9122673404
We are here to help resolve any issues and ensure your satisfaction with our products.
This Shipping and Refund Policy is effective as of 17 September 2024.